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Set Escalation Routes
Get notified when there is a violation- Instantly
Despite round-the-clock availability, there are innumerable reasons as to why an incoming ticket may be delayed or even go unnoticed. Users' require immediate assistance, the failure of which leads to irritation. Hierarchical structures beckons a system where in senior technicians are to be notified to prevent 'ticket-stagnation'.
Sandiy IOS Technology Edition's integrated ticketing module feature appropriate Escalations on Delayed Tickets. Delayed ticket notifications may be configured by setting up to four levels of escalations. At each level, corresponding Technicians can be chosen. Moreover, OpManager also allows a buffer time with the option to set the time delay between the SLA Violation and the Escalation.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
Get notified when there is a violation- Instantly
Despite round-the-clock availability, there are innumerable reasons as to why an incoming ticket may be delayed or even go unnoticed. Users' require immediate assistance, the failure of which leads to irritation. Hierarchical structures beckons a system where in senior technicians are to be notified to prevent 'ticket-stagnation'.
Sandiy IOS Technology Edition's integrated ticketing module feature appropriate Escalations on Delayed Tickets. Delayed ticket notifications may be configured by setting up to four levels of escalations. At each level, corresponding Technicians can be chosen. Moreover, OpManager also allows a buffer time with the option to set the time delay between the SLA Violation and the Escalation.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
