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Instant Acknowledgement
Let them know you've got it- before you even know
In traditional email based help desks when users raise a request to the help desk the requester is in the oblivion whether or not his mail has even been received. Often, apprehensive requesters tend to send multiple requests. Moreover, it is psychologically repealing, as the receiver is non-responsive. Imagine yourself as a customer, requesting for help desk assistance. Without any response, aggression builds on. This may cause a loss of trust to the user, irreparable however efficient the help desk are later on.
An automated acknowledgment system is a simple feature that runs a long way in appeasing a requester. Requesters do not have to wait for help desk staff or fear lost emails. OpManager's integrated ticketing module features Automatic Ticket Generation. As soon as a request mail is received, a ticket ID is generated. An instant acknowledgment mail is sent to the requester along with the HTML link to the ticket portal. Sandiy IOS Technology Edition's integrated ticketing module creates tickets automatically. The MSP server looks for request mails from amongst incoming emails and converts them to tickets. The server is configured to ‘look' and ‘fetch' new requests in one-minute intervals.
Users simply send out mails to the designated address and it will automatically be converted to the form of a Ticket. Further, on reception, the tickets may be assigned to the appropriate staff.
With instant acknowledgment, users are guaranteed that their request has reached the help desk.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
Let them know you've got it- before you even know
In traditional email based help desks when users raise a request to the help desk the requester is in the oblivion whether or not his mail has even been received. Often, apprehensive requesters tend to send multiple requests. Moreover, it is psychologically repealing, as the receiver is non-responsive. Imagine yourself as a customer, requesting for help desk assistance. Without any response, aggression builds on. This may cause a loss of trust to the user, irreparable however efficient the help desk are later on.
An automated acknowledgment system is a simple feature that runs a long way in appeasing a requester. Requesters do not have to wait for help desk staff or fear lost emails. OpManager's integrated ticketing module features Automatic Ticket Generation. As soon as a request mail is received, a ticket ID is generated. An instant acknowledgment mail is sent to the requester along with the HTML link to the ticket portal. Sandiy IOS Technology Edition's integrated ticketing module creates tickets automatically. The MSP server looks for request mails from amongst incoming emails and converts them to tickets. The server is configured to ‘look' and ‘fetch' new requests in one-minute intervals.
Users simply send out mails to the designated address and it will automatically be converted to the form of a Ticket. Further, on reception, the tickets may be assigned to the appropriate staff.
With instant acknowledgment, users are guaranteed that their request has reached the help desk.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
