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Full Thread E-Mail Conversation Capture
Get the Complete Picture- know what has been happening
Most tickets cannot be closed within a single e-mail and response. Requestor feedback and suggestions from the respective teams often occur over multiple request-response cycles. Different members from the support teams may provide resolutions during the course of the request.
Consequently, various e-mail versions of the resolution steps carried out exist, making further responses unwieldy and cumbersome.
Sandiy IOS Technology Edition's integrated ticketing module features Full Thread Email Conversation Capture, by which the complete course of the conversation is captured chronologically. All the responses to a single ticket are collated together. This eases the task of the helpdesk and minimizes repeating what has already been done, while maintaining that members stay on the track.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
Get the Complete Picture- know what has been happening
Most tickets cannot be closed within a single e-mail and response. Requestor feedback and suggestions from the respective teams often occur over multiple request-response cycles. Different members from the support teams may provide resolutions during the course of the request.
Consequently, various e-mail versions of the resolution steps carried out exist, making further responses unwieldy and cumbersome.
Sandiy IOS Technology Edition's integrated ticketing module features Full Thread Email Conversation Capture, by which the complete course of the conversation is captured chronologically. All the responses to a single ticket are collated together. This eases the task of the helpdesk and minimizes repeating what has already been done, while maintaining that members stay on the track.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
