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Remote Systems Management Services
Large and medium sized organisations can improve their systems security, availability and performance, without investing in additional Enterprise Management tools and without outsourcing.
With Sandiy's remote system management, our experienced systems administrators and system managers use market leading tools and best practice methods to improve IT service levels around the clock and keep systems secure, without outsourcing and for less than the current costs.
Solutions to Sync the Frontline with the Enterprise Mobile and Remote Systems Challenges
According to the Robert Frances Group, "Remote systems management is no longer a luxury, but a necessity for all corporations wishing to remain competitive". Many organizations have a variety of remote management challenges including:
What is RemoteRelief?
RemoteReliefSM is a suite of services that provides clients with a front line solution for enterprise wide mobile and remote systems management for desktops, laptops, handheld devices, tablets, POS (Point of Sale), Kiosks, interactive pagers and smart phones. RemoteReliefSM provides:
What are the Benefits?
Sandiy can help you determine the mobile and remote system solution that is right for your organization, which will help you reap the following benefits:
Continuous service improvement
Continuous service improvement is achieved by being more interested in our customers' business than in their IT. We are concerned with maximising the value IT creates rather than churning out products and services for the sake of it.
We developed an approach called Sense and Respond and initially applied it to our Service Desk where it turned traditional thinking on its head.
Rather than trying to close calls as quickly as possible, our agents are encouraged to spend time assessing the impact problems have on the overall business. They then take personal responsibility for putting actions in place to prevent reoccurrence or to reduce impact. As a result one of our customers has seen its problem calls drop by 50%.
Now Sense and Respond is adopted across other areas of our business.
The effects have been various and far reaching but with a number of common strands:
"Aside from the benefits customers have derived from 'Sense and Respond' it has been very positive for our employees, they have a bigger say in the service we provide and this empowerment allows their efforts to have a visible impact on our customers' success. The resulting employee satisfaction has seen a reduction in staff turnover. All told a win-win situation."
Download the Sandiy Remote Systems Management Services PDF, 199KB »
Why choose Sandiy?
Because we don't just aim to meet service levels, with our Sense and Respond approach our front line staff continually seek to find ways to reduce the number of incidents and speed service provision to achieve greater levels of availability for your users
If you would like a representative to contact you about RemoteReliefSM for your remote systems management challenges, please click here or email us at sandiy@sandiy.com.
Large and medium sized organisations can improve their systems security, availability and performance, without investing in additional Enterprise Management tools and without outsourcing.
Just some of the benefits:
- Consistent systems availability
- Applications, databases, and infrastructure kept up to date remotely
- Protection against viruses and hackers
- Avoid the cost of your own 24 hour system management
- Reduce your technical support costs
With Sandiy's remote system management, our experienced systems administrators and system managers use market leading tools and best practice methods to improve IT service levels around the clock and keep systems secure, without outsourcing and for less than the current costs.
Solutions to Sync the Frontline with the Enterprise Mobile and Remote Systems Challenges
According to the Robert Frances Group, "Remote systems management is no longer a luxury, but a necessity for all corporations wishing to remain competitive". Many organizations have a variety of remote management challenges including:
- Managing remote applications and business critical content
- Gaining timely access to valuable corporate data
- Managing mobile devices
- Integrating data from disparate systems
- Exchanging key business data such as customer information, POS data, inventory, sample records and data updates, between headquarters and remote sites or field personnel
- Finding personnel with the expertise to handle remote systems management
- Asset management for compliance with Sarbanes-Oxley standards
What is RemoteRelief?
RemoteReliefSM is a suite of services that provides clients with a front line solution for enterprise wide mobile and remote systems management for desktops, laptops, handheld devices, tablets, POS (Point of Sale), Kiosks, interactive pagers and smart phones. RemoteReliefSM provides:
- Enterprise systems management capabilities across multiple device types and operating system platforms
- Efficient remote data backup and restore
- Centralized content management and distribution
- Integrated systems management services
- Complete communications workflow automation
What are the Benefits?
Sandiy can help you determine the mobile and remote system solution that is right for your organization, which will help you reap the following benefits:
- Access to business critical information anytime
- Reduced theft, loss and abuse of corporate assets
- Usability and safety of company data by delivering antivirus updates
- Reduced software distribution costs and compliance with corporate standards
- Reduced cost of ownership for your mobile and remote systems management
- Increased productivity both in the field and within your IT organization
- Increased employee satisfaction and retention
- Improved bottom line and competitive edge
- Business analysis for decision support on key aspects of your business Sarbanes-Oxley compliance
Continuous service improvement
Continuous service improvement is achieved by being more interested in our customers' business than in their IT. We are concerned with maximising the value IT creates rather than churning out products and services for the sake of it.
We developed an approach called Sense and Respond and initially applied it to our Service Desk where it turned traditional thinking on its head.
Rather than trying to close calls as quickly as possible, our agents are encouraged to spend time assessing the impact problems have on the overall business. They then take personal responsibility for putting actions in place to prevent reoccurrence or to reduce impact. As a result one of our customers has seen its problem calls drop by 50%.
Now Sense and Respond is adopted across other areas of our business.
The effects have been various and far reaching but with a number of common strands:
- Closer and more productive relationships with our customers
- Long term service improvements rather than quick fixes
- Cost savings
- Elimination of wasted time and effort
"Aside from the benefits customers have derived from 'Sense and Respond' it has been very positive for our employees, they have a bigger say in the service we provide and this empowerment allows their efforts to have a visible impact on our customers' success. The resulting employee satisfaction has seen a reduction in staff turnover. All told a win-win situation."
Download the Sandiy Remote Systems Management Services PDF, 199KB »
Why choose Sandiy?
Because we don't just aim to meet service levels, with our Sense and Respond approach our front line staff continually seek to find ways to reduce the number of incidents and speed service provision to achieve greater levels of availability for your users
- Sandiy is your partner for the entire life cycle of mobile and remote services
- Sandiy provides options to best meet your organization's needs and solves your business problems
- Sandiy can help you manage your data movement and deploy custom enterprise analytics
- Sandiy best practices allow you to take advantage of the latest technologies and the people who implement them
- Mobile and remote systems management is our core competency
- Sandiy has a Premiere Partner relationship with iAnywhere, the leading provider of management software for remote systems and mobile wireless devices
If you would like a representative to contact you about RemoteReliefSM for your remote systems management challenges, please click here or email us at sandiy@sandiy.com.
