- Home
- Solutions
- Service
- Business Process Outsourcing
- IT Outsourcing
- Managed Information Services
- Application Managed Services
- Datacentre Managed Services
- Network Managed Services
- Remote Systems Management Services
- Managed Service Desk
- Application & System Software Support
- Hardware Support
- Desktop Managed Services
- Unified Communication and Collaboration
- VoIP(Voice over IP)
- IMAC China
- Successful Case
- Client list
- Jobs
Managed Information Services
Services & Products
Managed Services
- Business Process Outsource
- Managed Information Services
- IT Outsourcing
- Application Managed Services
- Datacentre Managed Services
- Network Managed Services
- Voice over IP
- Remote System Management
- Desktop Managed Service
- Managed Service Desk
- Software Support
- Hardware Support
Related Links
Contact Us
Related Services
SLA Violation Alerts
Get notified when there is a violation- Instantly
Service Level Agreements lay down agreed upon timeframes for issue resolution. Sandiy IOS Technology Edition provides features to integrate SLA requirements from within, and receive instant alerts on SLA Violations.
In Sandiy IOS Technology Edition, SLA is tied closely with the SUPPORT plan. You may classify support plans as Platinum, Gold, Silver and have different SLA terms for each plan. For example:
- Platinum Plan: Resolution within 1 hr (24/7)
- Gold Plan : Resolution within 12 hrs (24/7)
- Silver Plan : Resoulution within 24 hours (24/5)
You can add different support plans as you desire and have different SLA terms for each one of them. Every time a ticket is generated for a platinum customer, the ticket's resolution time is automatically set to one hour from the time of creation. And if the ticket is not closed within the 1hr timeframe you will get an email escalation if you have configured escalation alerts.SLA Violation alerts ensure that appropriate technicians or teams are alerted as and when SLA is exceeded. You may set as many escalation rules as you want.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
Get notified when there is a violation- Instantly
Service Level Agreements lay down agreed upon timeframes for issue resolution. Sandiy IOS Technology Edition provides features to integrate SLA requirements from within, and receive instant alerts on SLA Violations.
In Sandiy IOS Technology Edition, SLA is tied closely with the SUPPORT plan. You may classify support plans as Platinum, Gold, Silver and have different SLA terms for each plan. For example:
- Platinum Plan: Resolution within 1 hr (24/7)
- Gold Plan : Resolution within 12 hrs (24/7)
- Silver Plan : Resoulution within 24 hours (24/5)
You can add different support plans as you desire and have different SLA terms for each one of them. Every time a ticket is generated for a platinum customer, the ticket's resolution time is automatically set to one hour from the time of creation. And if the ticket is not closed within the 1hr timeframe you will get an email escalation if you have configured escalation alerts.SLA Violation alerts ensure that appropriate technicians or teams are alerted as and when SLA is exceeded. You may set as many escalation rules as you want.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue