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Reports
Statistics are just a click away
Report making is one of the primary goals of monitoring, to provide histrionic evidence, trends and statistical analysis of past and present events.
Coincidentally, it is also the most time consuming, and boring of helpdesk tasks, requiring accurate information feeds and current data inputs.
Automating report generation is only a part of the solution. A complete answer would be in providing an easy interface for viewing, editing and analyzing varied reports, coupled with the ability to digest them together or index them categorically.
Different business needs require different views of reports according to their roles. A comprehensive reporting tool that is intrinsically arranged by date, category, account, contact, role, priority and many more with nested indexing as well would be a boon to the helpdesk.
Sandiy IOS Technology Edition's integrated ticketing module equips users with insightful reports based on a multitude of parameters. Reports are generated for the accounts, all, completed, pending and overdue requests, summary reports, survey reports, time spent reports etc.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue
Statistics are just a click away
Report making is one of the primary goals of monitoring, to provide histrionic evidence, trends and statistical analysis of past and present events.
Coincidentally, it is also the most time consuming, and boring of helpdesk tasks, requiring accurate information feeds and current data inputs.
Automating report generation is only a part of the solution. A complete answer would be in providing an easy interface for viewing, editing and analyzing varied reports, coupled with the ability to digest them together or index them categorically.
Different business needs require different views of reports according to their roles. A comprehensive reporting tool that is intrinsically arranged by date, category, account, contact, role, priority and many more with nested indexing as well would be a boon to the helpdesk.
Sandiy IOS Technology Edition's integrated ticketing module equips users with insightful reports based on a multitude of parameters. Reports are generated for the accounts, all, completed, pending and overdue requests, summary reports, survey reports, time spent reports etc.
Need Features? Tell Us
If you want to see additional Fault monitoring features implemented in OpManager, we would love to hear. Click here to continue